INITIATING A RETURN
To initiate a return, please:
Email us at support@muravai.com within 40 days of purchase.
Provide your order number and the reason for your return in the email.
Wait for our team to review your request and approve the return.
Once approved:
Ship the item back using the return instructions we email you.
The item must be in its original packaging and in unused condition.
Include your order number and shipping name in the return package to help us process your return quickly.
Return shipping costs are the customer’s responsibility, and these costs may be up to $30 depending on the carrier.
OUR RETURN POLICY
Eligibility:
Items must be returned within 40 days of purchase, in their original packaging, and in unused condition.
Items that have been used, worn, or damaged through normal use or misuse are not eligible for refunds.
Shipping Costs:
Customers are responsible for return shipping costs, which can cost up to $30 depending on the shipping provider.
PROCESSING YOUR RETURN
Inspection:
Upon receipt of your return, it may take up to 10 business days to inspect the item/s.
Refund Processing:
Refunds are processed using the same payment method used during the purchase, in the currency you paid in.
Refunds are processed within 1–2 business days after the return is inspected and approved. Your bank may take 5–10 business days to show it.
KEY TAKEAWAYS
Muravai offers a 40-day return policy for unused items in their original packaging.
Items that have been used, worn, or damaged are not eligible for a refund.
Return shipping costs are the customer’s responsibility and may cost up to $30 depending on the carrier.
Refunds are processed using the original payment method in the currency you paid in.
Contact support@muravai.com for any questions or concerns.
FINAL THOUGHTS
At Muravai, we aim to provide our customers with the best shopping experience. While we hope you are satisfied with your purchase, we understand that returns or refunds may sometimes be necessary.
We hope this guide has provided clear instructions on how to initiate a return and understand our policy. If you have any further questions or concerns, please don’t hesitate to contact our customer support team at support@muravai.com. We are here to help!